Terms of use
What the service is
Relumora restores and colorizes old photos that you upload, using artificial intelligence. Payment unlocks a private page, reached through a private link, also sent to your email, where you upload your photo and download the result. It also builds calendars and memory books in PDF from your photos, without artificial intelligence.
Nature of the content
The result is generated by AI and can vary with the quality of the photo. Colorization is an estimate and the colors may not be the real ones.
Upload only photos you have the right to use. You are responsible for the images you upload.
Payment and delivery
Payment is made by card, as a single payment with no recurring charge. The content is released automatically once payment is confirmed. Whoever has the link has access, so keep it safe and do not share it.
Guarantee and refund
You can ask for a refund within 7 calendar days after your purchase, from the access link ("Request a refund" button) or the "Contact us" page. Second way: write to [email protected]. Refunds are made manually, to your original payment method, and access to the result is closed. The guarantee covers the full amount paid on the order, including extras.
We reply to refund requests within 2 business days. Card refunds: we ask the card company to reverse the charge within 2 business days, and the credit shows on your statement on your bank's timeline.
If your card was charged in Brazilian reais, the refund is also made in reais, so the amount you get back in your currency may be slightly different, depending on your bank's exchange rate.
Responsibilities
You are responsible for entering correct information. Wrong data changes the result of the content. Nothing in these terms limits the consumer rights you have under the law.